Privacy Policy

Last Updated: January 2025

Introduction

Prime Health + Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Schedule an appointment
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us via phone, email, or in person

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Date of birth
  • Health information and medical history
  • Insurance information
  • Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on pages
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Schedule and manage appointments
  • Process payments and insurance claims
  • Communicate with you about your care
  • Send you marketing communications (with your consent)
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations. For more information, please see our HIPAA Notice of Privacy Practices.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Healthcare providers involved in your care
  • Insurance companies for billing and claims processing
  • Service providers who assist us in operating our business
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your health records

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Prime Health + Wellness

Downers Grove: (630) 729-7024
Carol Stream: (331) 871-2039
Email: info@phwchiro.com